Xfinity scam call: is that discount offer real?

Q: How do I report an Xfinity scam call?

Three places, two minutes. The FTC — file at reportfraud.ftc.gov or call 1-877-FTC-HELP; Xfinity notes that your report goes into the Consumer Sentinel Network, the database law-enforcement agencies work from. The FCC — file at consumercomplaints.fcc.gov, which is what builds the case against the robocall campaign itself. Xfinity — report the abuse through its Service Policy Assurance site, and check spa.xfinity.com/alerts, where Xfinity keeps a current list of scam phone numbers affecting its customers. Include the number that called, the name on your caller ID, and any callback number they gave you.

Editorially reviewed · Last updated July 27, 2026

Yes — this is a scam. Xfinity doesn’t robocall you a 50%-off deal that expires today — the FCC publishes that recording as a scam.

Incoming call

Spam Risk

(888) 555-0164

maybe: Comcast Xfinity

Voicemail transcript

“Hello, this is Comcast Xfinity billing. Your account qualifies for fifty percent off your monthly bill, but the promotion expires today. To lock in your rate, call the number shown on your caller ID and have a payment method ready. This offer cannot be extended.”

The Phone call, as received

Other versions you might get: The same offer arrives as a voicemail, a text, or an email, and the discount changes — 50% off, a “loyalty credit,” a locked-in rate for two years. A separate version targets Xfinity Mobile: someone claiming your phone is refurbished or the wrong model emails you a shipping label, and the address on it isn’t Xfinity’s. Same shape every time: an offer you didn’t ask for, a deadline, and a payment method that can’t be reversed.

Word-for-word versions going around

Each of these is a real call, quoted exactly as people received it. If yours matches one — even loosely — it’s the same scam.

“Hello. This is Comcast Xfinity. We're reviewing your account, and it appears your 50% discount on your monthly bill is set to expire today. To confirm and secure your savings, call the number displayed on your caller ID immediately. This offer cannot be extended. Thank you.”
Documented by Federal Communications Commission · September 2025

What to do right now

Hang up. Don’t press a key. Xfinity’s own guidance is to hang up if a caller asks you to press a button to stop the calls — that keypress just marks your number as live.
Verify it yourself. Call 1-800-XFINITY (1-800-934-6489) — the number Xfinity tells customers to use to check whether a call was really from them. Never the number they gave you.
Don’t buy gift cards. Xfinity doesn’t take gift cards, wire transfers, PayPal, Venmo, or Zelle. A discount that requires one is the scam announcing itself.
If you already paid: contact the gift card company right away — the FCC says they may be able to help you recover the money — then call your bank or card issuer. If you gave out your username, password, or a verification code, change the password and check your account for changes.
Report it. File at [reportfraud.ftc.gov](https://reportfraud.ftc.gov), add a complaint at [consumercomplaints.fcc.gov](https://consumercomplaints.fcc.gov), and if you lost money, tell local law enforcement.

How to make sure it never bites you

You got this call because your number is on a sold list, not because anything is wrong with your account — the scripts go out to millions and land on Xfinity customers and non-customers alike. Cutting the volume means getting your number off those lists — see how to stop spam calls.

Untrappable · Public service advisory

Stop the next one at the source

The calls keep coming because data brokers sell your number. Cutting that off is the only thing that reduces the volume — blocking one number won't, they just rotate. Start with the free steps.

Add your number to the Do Not Call RegistryFree, permanent, and it makes selling your number to legitimate callers illegal.
Report the call to the FTCHelps regulators go after the operations behind the robocalls.

Optional — if you'd rather it was handled for you

To actually cut the volume, a data-removal service files opt-out requests across the brokers selling your number and keeps you off their lists. You can do this by hand for free — the service is worth it because the removals don't stay put.

See data removal →

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Frequently asked

I got a call saying my Xfinity discount is expiring — is it real?

No. That exact call is a documented scam, and the FCC publishes the recording of it: “Hello. This is Comcast Xfinity. We’re reviewing your account, and it appears your 50% discount on your monthly bill is set to expire today. To confirm and secure your savings, call the number displayed on your caller ID immediately.” The FCC reports that people who call back are pushed to act fast and then told the only way to keep the discount is to prepay for months of service with a gift card. Real billing offers don’t expire the same day and don’t need a gift card. If you want to check, hang up and call 1-800-XFINITY (1-800-934-6489) — the number Xfinity itself tells customers to use.

The caller ID said Comcast Xfinity — how can it be fake?

Because caller ID is trivially faked. Xfinity defines the trick on its own support page: caller ID spoofing is when “a bad actor deliberately falsifies the information transmitted to your caller ID to disguise their identity,” and scammers “often use deceptive local numbers or spoof a number from a company or a government agency you may already know and trust.” The FTC says the same thing about this specific scam — “Scammers can fake caller ID so it shows a company’s name or phone number” — and adds the rule that follows from it: never call back a number from a recorded message. The name on your screen is a suggestion, not evidence.

Would Xfinity ever ask me to pay with a gift card?

Never — Xfinity says so in writing. Its fraud-protection page states that “Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle,” and that it “does not accept payment from another company’s gift cards, including Google, iTunes, Xbox, PlayStation, Target, Walmart, PayPal, Venmo, or Zelle.” The FCC puts it more bluntly for this scam: pressure to act quickly and only accepting gift cards as payment “are sure signs of scam.” If a caller needs gift card numbers to apply your discount, the discount doesn’t exist.

I already gave them gift card numbers or my account details — what now?

Move on the money first. The FCC’s steps for this scam: contact the gift card company immediately — they may be able to help you recover your money — report it to local law enforcement as soon as possible, and file a complaint with the FCC. Keep the cards and the receipts; the issuer will ask for the numbers. If you gave out your Xfinity username or password, change it now and check the account for added users or changed contact details. If you shared a verification code, treat the account as compromised — Xfinity’s rule is “never share your verification code with anyone.” Then call 1-800-XFINITY (1-800-934-6489) to lock things down.

How do I report an Xfinity scam call?

Three places, two minutes. The FTC — file at reportfraud.ftc.gov or call 1-877-FTC-HELP; Xfinity notes that your report goes into the Consumer Sentinel Network, the database law-enforcement agencies work from. The FCC — file at consumercomplaints.fcc.gov, which is what builds the case against the robocall campaign itself. Xfinity — report the abuse through its Service Policy Assurance site, and check spa.xfinity.com/alerts, where Xfinity keeps a current list of scam phone numbers affecting its customers. Include the number that called, the name on your caller ID, and any callback number they gave you.

Sources

Scammers Offering Discounted Cable and Streaming Services— Federal Communications Commission
Protecting yourself from fraud— Xfinity
Common phone scams and how to protect yourself— Xfinity
Scammers are posing as your TV and internet company— Federal Trade Commission

A public service

Help protect someone else

Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.