untrappable

Amazon text scam: is that message real?

Editorially reviewed · Last updated July 11, 2026

Yes — this is a scam. Amazon doesn't text you links to "cancel" an order or fix your account.

Text Message · Today 11:42 AM
from +1 (555) 014-2530
Amazon: A $329.99 order to a new address is pending on your account. If this wasn't you, cancel it here: amazon-verify-account.example/hold
The Text message, as received

Other versions you might get: A text about a package that "couldn't be delivered," a Prime membership "about to renew," a refund you need to "claim," or a code to "confirm" a purchase you never made.

What to do right now

  1. Don't tap the link or call any number in it. Don't reply — even "STOP" tells them the number is live.
  2. Check the real way. Open the Amazon app or type amazon.com yourself and look at Your Orders. If there's nothing there, the text was fake.
  3. If you already entered your login or card: change your Amazon password from the app, turn on Two-Step Verification, and call your bank to watch or freeze the card.
  4. Report it. Forward the text to 7726 (SPAM), then file at reportfraud.ftc.gov.
  5. Delete the message.

How to make sure it never bites you

You got this because your number is on a list scammers buy and resell — being an Amazon customer isn't what made you a target. Get your number removed and add a layer between you and them — see how to stop spam texts for good.

Untrappable · Public service advisory

Stop the next one at the source

You got this because your details are on lists that get bought, sold, and leaked. You can't unspill that, but you can make it useless to a scammer. Start with the free steps — they do most of the work.

Optional — if you'd rather it was handled for you

If you'd rather have it watched for you, an identity-protection service monitors your accounts, SSN, and the dark web, warns you the moment something new appears, and helps you recover if someone gets through.

See identity protection →

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Frequently asked

How can I tell if a text is really from Amazon?
The safe assumption is that Amazon doesn't text you a link to fix an order or your account — the FTC's rule is blunt: “legitimate companies won't ask for information about your account by text.” A real order problem shows up in the Amazon app or on amazon.com under Your Orders, not in a link you have to tap. If a text claims there's a pending charge, a delivery issue, or a locked account, open the app yourself and check. If Your Orders shows nothing, the text was fake.
What will Amazon never ask for in a text?
Amazon won't text you asking for your password, a one-time code, your full card number, or your Social Security number, and it won't send a link to “verify,” “cancel,” or “release” an order. The FTC warns that scam texts “say they've noticed some suspicious activity on your account — but they haven't,” or “send you a package delivery notification — but it's fake.” Anything demanding personal or payment details by text is the scam.
How do I report a fake Amazon text?
Forward the message to 7726 (SPAM) so your carrier can block the number, then file it at reportfraud.ftc.gov. Don't reply — even “STOP” tells them the number is live — and delete the text after you report it. If you tapped the link and entered anything, change your Amazon password from the app, turn on Two-Step Verification, and call your bank.

Related scams

Sources

A public service

Help protect someone else

Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.