Amazon call scam: is that call real?
Editorially reviewed · Last updated June 16, 2026
Yes — this is a scam. Amazon doesn't call you out of the blue about charges, orders, or "account security" — and it never asks you to press 1.
“This is an automated call from Amazon. We have detected an unauthorized charge of $749.99 on your account for an iPhone. If you did not make this purchase, press 1 now to speak with a security agent and cancel the order before it ships.”
Other versions you might get: The same script arrives as a text or email about a "suspicious order," or a live agent who asks you to "verify" your account, install remote-access software, buy Amazon gift cards, or move money to "protect" it.
What to do right now
- Hang up. Don't press 1, don't call back, and don't give any account or payment details.
- Check it yourself. Open the Amazon app or type amazon.com directly — your real orders and charges live there. If nothing's wrong, there's nothing to fix.
- Never pay or "verify" by phone. No gift cards, wires, crypto, or installing software a caller asks for — that's always the scam.
- Report it. File at reportfraud.ftc.gov, then report it to Amazon using the link below.
- If you already pressed 1, paid, or shared details, call your bank or card issuer now to freeze the charge, change your Amazon password, and remove any software the caller had you install.
How to make sure it never bites you
These calls reach you because your number is on lists scammers buy and dial in bulk — getting one doesn't mean your account is actually compromised. Cut the volume and lock down what matters — see how to stop spam calls and protect your accounts.
Help protect someone else
Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.