Amazon email scam: is that order or account alert real?

Q: How do I report a fake Amazon email?

Forward it to verify@amazon.com — or, if you don't have an Amazon account, to reportascam@amazon.com (Amazon says attaching the original message helps it track the campaign). Then report it to the FTC at reportfraud.ftc.gov and delete it.

Q: I got an email saying I won an Amazon sweepstakes or a big gift card — is it real?

Judge it by the FTC's prize rules, whatever the logo says. Real prizes are free — if you have to pay anything to collect ("taxes," "shipping and handling," "processing fees"), it's a scam. There's no reason to give your bank account, card number, or Social Security number to claim a prize — and the FTC warns that "you won a gift card" messages are a standard opener for stealing personal information. Don't click anything in the email, and don't paste it into a chatbot for a verdict either — check the only place that counts: type amazon.com yourself and sign in.

Editorially reviewed · Last updated July 23, 2026

Yes — this is a scam. Amazon never emails order or account alerts from "amaz0n-support.info."

Your order #112-4471-9920 has shipped — $1,329.99

Amazon Account Services

support@amaz0n-support.info

8:42 AM

We've charged your account $1,329.99 for an Apple iPhone, shipping to a new address. If you did not place this order, verify your account within 24 hours or it will be locked: amazon-verify.info/account

Cancel this order

The Email, as received

Other versions you might get: A fake "we couldn't process your payment, update your card" notice, a bogus gift-card order, a "your account is on hold" alert, or a phone-callback version with a fake support number.

What to do right now

Don't click the link or button, and don't call any number in it.
Check your real account — open the Amazon app or type amazon.com yourself. The order and the charge won't be there.
Report it. Forward to stop-spoofing@amazon.com, then file at reportfraud.ftc.gov.
Delete it and mark it as phishing.
If you already tapped the link or entered your login, change your Amazon password now, turn on two-step verification, and check your bank for charges you don't recognize.

How to make sure it never bites you

Phishing lands because your email is on breached lists that scammers buy and blast. You can't unsend those, but you can shrink what a stolen password reaches — turn on two-step verification and stop reusing logins across sites. See how to lock down your accounts.

Untrappable · Public service advisory

Stop the next one at the source

You got this because your details are on lists that get bought, sold, and leaked. You can't unspill that, but you can make it useless to a scammer. Start with the free steps — they do most of the work.

Freeze your credit — free at all three bureausStops anyone opening a new account in your name. Unfreeze in minutes when you need to.
Report it and get a recovery plan at IdentityTheft.govThe FTC walks you through exactly what to do next, for free.

Optional — if you'd rather it was handled for you

If you'd rather have it watched for you, an identity-protection service monitors your accounts, SSN, and the dark web, warns you the moment something new appears, and helps you recover if someone gets through.

See identity protection →

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Keep this · forward it to someone who needs it

Frequently asked

How can I tell if an email is really from Amazon?

Check your account, not the email. Open the Amazon app or type amazon.com yourself and look at Your Orders — Amazon's own guidance is that “if you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.” If the order or charge in the email isn't in your account, the email is fake. Still unsure? Amazon asks you to forward the message to verify@amazon.com before acting on it.

What will Amazon never ask for in an email?

Amazon lists the red flags itself: false urgency, requests for personal information (passwords, login credentials, payment details), payment outside the Amazon website or app, and payment by gift card — no real Amazon message asks for a gift card number, claim code, or PIN. An email doing any of those isn't Amazon, whatever the sender name says.

How do I report a fake Amazon email?

Forward it to verify@amazon.com — or, if you don't have an Amazon account, to reportascam@amazon.com (Amazon says attaching the original message helps it track the campaign). Then report it to the FTC at reportfraud.ftc.gov and delete it.

I got an email saying I won an Amazon sweepstakes or a big gift card — is it real?

Judge it by the FTC's prize rules, whatever the logo says. Real prizes are free — if you have to pay anything to collect ("taxes," "shipping and handling," "processing fees"), it's a scam. There's no reason to give your bank account, card number, or Social Security number to claim a prize — and the FTC warns that "you won a gift card" messages are a standard opener for stealing personal information. Don't click anything in the email, and don't paste it into a chatbot for a verdict either — check the only place that counts: type amazon.com yourself and sign in.

Sources

Identifying a scam— Amazon
How to recognize and avoid phishing scams— Federal Trade Commission
Fake Prize, Sweepstakes, and Lottery Scams— Federal Trade Commission

A public service

Help protect someone else

Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.