Amazon email scam: is that order or account alert real?
Editorially reviewed · Last updated June 16, 2026
Yes — this is a scam. Amazon never emails order or account alerts from "amaz0n-support.info."
Other versions you might get: A fake "we couldn't process your payment, update your card" notice, a bogus gift-card order, a "your account is on hold" alert, or a phone-callback version with a fake support number.
What to do right now
- Don't click the link or button, and don't call any number in it.
- Check your real account — open the Amazon app or type amazon.com yourself. The order and the charge won't be there.
- Report it. Forward to stop-spoofing@amazon.com, then file at reportfraud.ftc.gov.
- Delete it and mark it as phishing.
- If you already tapped the link or entered your login, change your Amazon password now, turn on two-step verification, and check your bank for charges you don't recognize.
How to make sure it never bites you
Phishing lands because your email is on breached lists that scammers buy and blast. You can't unsend those, but you can shrink what a stolen password reaches — turn on two-step verification and stop reusing logins across sites. See how to lock down your accounts.
Help protect someone else
Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.