Utility shutoff call scam: is that call real?
Editorially reviewed · Last updated June 16, 2026
Yes — this is a scam. Your utility company will not call to demand instant payment in the next 30 minutes or your power gets cut.
“This is a final notice from City Power and Light. Our records show your account is past due and your service is scheduled for disconnection within 30 minutes. To avoid shutoff, press 1 now to make an immediate payment, or stay on the line to speak with billing.”
Other versions you might get: The same threat comes by text or email, sometimes with a live "agent" who tells you to pay by gift card, prepaid debit card, a payment app, or crypto — or to meet someone in person with cash.
What to do right now
- Hang up. Don't press 1, don't give your account or card details, don't stay on the line.
- Call your utility back on the number from your paper bill or its official website — they'll confirm your account is fine.
- Never pay by gift card, prepaid card, wire, or crypto. No real utility accepts those, and they can't be reversed.
- Report it at reportfraud.ftc.gov and tell your utility so they can warn other customers.
- If you already paid or shared a card, call your bank or card issuer now to stop or reverse the charge, and change any password you gave out.
How to make sure it never bites you
Scammers reach you because your number is on sold lists and they spoof a local utility to seem real. Cut the volume and lock down your details — see how to stop spam calls.
Help protect someone else
Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.