untrappable

USPS email scam: is that delivery notice real?

Editorially reviewed · Last updated July 11, 2026

Yes — this is a scam. USPS doesn't email you to collect a fee, and it never sends from "usps-trackingsupport.info."

Action required: your package is on hold
U
USPS Delivery Service
support@usps-trackingsupport.info
11:02 AM
We attempted to deliver your package but were unable to complete it due to an incomplete address. A $1.99 redelivery fee is required within 24 hours or your parcel will be returned: usps-redelivery-verify.info/pay
Confirm address & pay fee
The Email, as received

Other versions you might get: A text version about a "held package," a fake "customs fee" for an international parcel, or a tracking link that asks you to log in or re-enter your card.

What to do right now

  1. Don't click the link or pay the fee. No real carrier collects a redelivery fee by email.
  2. Check it yourself — go to usps.com or the USPS app, type your tracking number, and look. There's no fee owed.
  3. Report it. Forward to spam@uspis.gov, then file at reportfraud.ftc.gov.
  4. Delete it and mark it as phishing.
  5. If you already paid or entered your card, call your bank now to freeze the card and dispute the charge, then watch your statement for more.

How to make sure it never bites you

These land because your email address is on breached and resold lists, and the scam works best when you're genuinely waiting on a parcel. Reduce the blast radius — see how to lock down your accounts.

Untrappable · Public service advisory

Stop the next one at the source

You got this because your details are on lists that get bought, sold, and leaked. You can't unspill that, but you can make it useless to a scammer. Start with the free steps — they do most of the work.

Optional — if you'd rather it was handled for you

If you'd rather have it watched for you, an identity-protection service monitors your accounts, SSN, and the dark web, warns you the moment something new appears, and helps you recover if someone gets through.

See identity protection →

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Frequently asked

Does USPS email you about a delivery problem or unpaid postage?
No. The Postal Inspection Service is explicit: “the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email.” The scam usually uses a “Delivery Failure Notification” subject line and asks you to confirm your details by clicking a button or opening an attachment — which USPIS warns “can activate a virus and steal information—such as your usernames, passwords, and financial account information.” A real USPS delivery issue never arrives as an emailed fee or a link to pay.
How do I report a fake USPS email?
Forward the email to spam@uspis.gov, then delete it — that's the Postal Inspection Service's own instruction. You can also report it to the FTC at reportfraud.ftc.gov. Don't click the link, don't open any attachment, and don't reply.
I clicked the link or opened the attachment — what now?
Because these emails can carry malware that steals saved passwords and card details, treat it as a possible breach. Change the passwords for your email and any financial accounts from a device you trust, turn on two-factor authentication, and run a security scan. If you entered your card, call your bank to watch or freeze it. Then forward the original email to spam@uspis.gov and delete it.

Sources

A public service

Help protect someone else

Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.