Yes — this is a scam. Geek Squad doesn't email surprise renewal invoices from "geeksquad-renewal.info."
Your Geek Squad Protection auto-renewed — $399.99
G
Geek Squad Support
billing@geeksquad-renewal.info
8:42 AM
Your annual Geek Squad Protection plan has renewed and $399.99 will be charged today. If you did not authorize this, call us or cancel within 24 hours: geeksquad-cancel.info/refund
Cancel & request refund
The Email, as received
Other versions you might get: A PDF "invoice" attachment, a Norton or McAfee renewal version, or a phone-only variant where the email just lists a number to call.
What to do right now
Don't click the link or call any number in the email. That number reaches the scammer, not Geek Squad.
Check your real bank or card statement in your own app. The charge won't be there — there's nothing to cancel.
Report it. File at reportfraud.ftc.gov, then mark the email as phishing.
Delete it. Don't open any attachment.
If you already called or gave remote access: disconnect the computer from the internet, run a malware scan, change your passwords from a different device, and call your bank to flag any charge or refund you were talked into.
How to make sure it never bites you
These emails land because your address sits on breached or sold lists, so more will come. Reduce the blast radius and lock down what matters — see how to lock down your accounts.
Public service
Untrappable · Public service advisory
Stop the next one at the source
You got this because your details are on lists that get bought, sold, and leaked. You can't unspill that, but you can make it useless to a scammer. Start with the free steps — they do most of the work.
If you'd rather have it watched for you, an identity-protection service monitors your accounts, SSN, and the dark web, warns you the moment something new appears, and helps you recover if someone gets through.
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Frequently asked
Is the Geek Squad renewal email a scam?+
If it's an invoice or renewal notice you weren't expecting, treat it as a scam. Best Buy's Geek Squad doesn't email surprise auto-renewal invoices from look-alike domains, and the FTC lists Best Buy / Geek Squad among the most-impersonated brands — about 52,000 reports in a single year. The email exists to make you call the number in it, where a "refund" turns into remote access to your computer or a request to "confirm" your bank details.
I called the Geek Squad number in the email — now what?+
Assume the charge was never real; there was nothing to cancel. If you gave remote access, disconnect the computer from the internet and run a malware scan. If you shared bank or card details or were talked into a "refund," call your bank to flag it, and change your passwords from a different device. To verify any real Best Buy charge, call Best Buy yourself at 1-888-BESTBUY — never the number in the email — and report it at reportfraud.ftc.gov.
Best Buy does sell a real Geek Squad membership — so how do I tell a real renewal from the fake one?+
Don't try to judge it from the message — that's the trap, and the fake is designed to survive a close look. Judge it from your own records instead. Open your bank or card app and look for the charge: the scam invoice quotes a few hundred dollars that isn't there, because it was never charged. Then check your membership in your own Best Buy account. If you still want to confirm, the FTC's rule is to contact the company using a phone number you know is real — never the number in the message. Two more tells: a real renewal notice doesn't give you a 24-hour deadline to call and cancel, and the FTC's alert covers this arriving as a text as well as an email, so the same fake invoice lands by SMS too.
They "refunded" me too much and want the difference back in gift cards — do I owe them?+
No. You owe them nothing, and no money ever moved. The FTC describes this exact move: the scammer asks for your bank account details to process the "refund," then fakes a transaction to make it look like they accidentally sent you too much — and tells you to buy gift cards and read out the numbers and PINs to pay them back. The overpayment is a display, not a deposit. The moment anyone asks you to repay them in gift cards, the conversation is over: hang up, don't buy the cards, and call your bank on the number on your card to lock down the account details you gave. Report it at reportfraud.ftc.gov.
Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.