untrappable

Geek Squad email scam: is that renewal real?

Editorially reviewed · Last updated June 16, 2026

Yes — this is a scam. Geek Squad doesn't email surprise renewal invoices from "geeksquad-renewal.info."

Your Geek Squad Protection auto-renewed — $399.99
G
Geek Squad Support
billing@geeksquad-renewal.info
8:42 AM
Your annual Geek Squad Protection plan has renewed and $399.99 will be charged today. If you did not authorize this, call us or cancel within 24 hours: geeksquad-cancel.info/refund
Cancel & request refund
The Email, as received

Other versions you might get: A PDF "invoice" attachment, a Norton or McAfee renewal version, or a phone-only variant where the email just lists a number to call.

What to do right now

  1. Don't click the link or call any number in the email. That number reaches the scammer, not Geek Squad.
  2. Check your real bank or card statement in your own app. The charge won't be there — there's nothing to cancel.
  3. Report it. File at reportfraud.ftc.gov, then mark the email as phishing.
  4. Delete it. Don't open any attachment.
  5. If you already called or gave remote access: disconnect the computer from the internet, run a malware scan, change your passwords from a different device, and call your bank to flag any charge or refund you were talked into.

How to make sure it never bites you

These emails land because your address sits on breached or sold lists, so more will come. Reduce the blast radius and lock down what matters — see how to lock down your accounts.

A public service

Help protect someone else

Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.