DocuSign email scam: is that document real?
Editorially reviewed · Last updated September 8, 2026
Yes — this is a scam. DocuSign never sends documents from “docusign-verify[.]info”.
Exhibit · Email
Other versions you might get: A fake “your account has been suspended” notice, a shared invoice or contract from a name you half-recognize, or a “voicemail” or “fax” attachment that's really a phishing link.
What to do right now
- Don't click the link or button, and don't open any attachment.
- Check independently. Verify the sender through a contact you already trust. Docusign lets recipients use its Access Documents route and an alternate signing code without an account; a document missing from your own account is not proof it is fake.
- Report it. File at reportfraud.ftc.gov and mark the email as phishing.
- Delete it so you don't tap it later by mistake.
- If you already tapped and entered your login, change that password now, turn on two-factor, and check any account that used the same password.
Reduce the risk of another scam
Do not use the message’s link to check the claim. Open the real service yourself. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.
● Public service · free steps first
Take the free protection steps first
A suspicious message does not tell us how someone found your details. If you shared personal information, start with the official recovery guidance. You can also freeze your credit for free.
- Freeze your credit — free at all three bureausRestricts access to your credit report for new credit applications. It does not protect existing accounts from misuse.
- Report it and get a recovery plan at IdentityTheft.govThe FTC walks you through exactly what to do next, for free.
Decide what protection you need
Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.
No purchase needed. How we use evidence.
Frequently asked
How can I tell a real DocuSign email from a fake one?
The email says the document expires in 24 hours — should I sign fast?
I clicked the DocuSign link and entered my login — what should I do?
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Sources
- 01How To Recognize and Avoid Phishing Scams— Federal Trade Commission
- 02Frequently asked questions about Docusign eSignature— docusign.com
- 03Official security and fraud guidance— docusign.com
Pass it on
Help protect someone else
If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.