untrappable

Chase email scam: is that fraud alert real?

Editorially reviewed · Last updated July 16, 2026

Yes — this is a scam. Chase doesn't email you a link to verify your identity or restore a “suspended” account.

Unusual sign-in detected — your account is suspended
C
Chase Online
no-reply@chase-verify-alerts.com
8:03 AM
We detected a sign-in from an unrecognized device. Your online access has been suspended for your protection. Verify your identity to restore access: chase-verify-alerts.com/restore
Verify identity
The Email, as received

Other versions you might get: A fake purchase alert with a “dispute this charge” button, a fake Zelle transfer receipt, or a “your credit score changed” lure. The text version is the Chase text scam.

What to do right now

  1. Don't click the link or button.
  2. Check the real way: open the Chase app or type chase.com yourself and sign in normally. A genuine hold or alert will show there.
  3. If you already entered your login: call Chase on the number on the back of your card, change your online-banking password, and review recent activity and devices.
  4. Report it. Forward the email to phishing@chase.com, then file at reportfraud.ftc.gov.
  5. Delete it and mark it as phishing.

How to make sure it never bites you

You got this because your address is on bought-and-sold lists, not because your account was touched. The one habit that beats every bank phish: the app and the number on your card are the only two ways you talk to your bank. See how to lock down your accounts.

Untrappable · Public service advisory

Stop the next one at the source

You got this because your details are on lists that get bought, sold, and leaked. You can't unspill that, but you can make it useless to a scammer. Start with the free steps — they do most of the work.

Optional — if you'd rather it was handled for you

If you'd rather have it watched for you, an identity-protection service monitors your accounts, SSN, and the dark web, warns you the moment something new appears, and helps you recover if someone gets through.

See identity protection →

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Frequently asked

Does Chase email you when your account is suspended?
Chase doesn't suspend accounts by email or ask you to verify your identity through an emailed link. Real security holds show when you open the Chase app or sign in at chase.com, and real alerts point you there. An email with a “verify identity” button from a sender like chase-verify-alerts.com is phishing.
I entered my Chase login on the linked page — what should I do?
Call Chase immediately using the number on the back of your card and say your credentials were phished. Change your online-banking password, review your recent activity, linked devices, and Zelle recipients, and ask the bank to watch the account. Then forward the email to phishing@chase.com and report it at reportfraud.ftc.gov.
How do I know if a Chase fraud alert is really from Chase?
Don't judge the message — verify around it. Open the Chase app or call the number on your card; if the alert is real, it will be waiting there. Real Chase texts and emails never ask for your password, PIN, or a one-time code, and never link you to a login page to “restore access.”
How do I report a Chase phishing email?
Forward it to phishing@chase.com, then file a report at reportfraud.ftc.gov and delete the email. If you clicked the link or typed anything, secure the account first: call the number on your card and change your password before you report.

Related scams

Sources

A public service

Help protect someone else

Scams spread because people stay quiet about them. If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. Passing it on is the easiest good thing you'll do today. It's safe to forward, and stands on its own as a record for a bank or the police.